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Privacy Policy
This Privacy Policy explains how Free Spin Casino may collect, use, store and protect personal information when players visit the website, create or use an account, contact support, or take part in our services. It also explains the choices available to players regarding their information, cookies and marketing communications.
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Information we may collect
Free Spin Casino may handle information that players provide directly, information created through use of the website, and information received from service providers where this is needed to operate the site. The information collected depends on the account activity, services used and choices made by each player. We aim to collect information that is reasonably relevant to the purposes explained in this policy.
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Account and contact details
When a player registers or communicates with us, we may handle details such as their name, date of birth, residential information, username, account credentials, contact details and preferences. We may also keep records of support enquiries, complaints, requests and other communications. These records help us identify the account, respond appropriately and maintain a clear history of important interactions.
Verification and responsible access information
To verify an account, confirm a player's identity or meet applicable requirements, we may request verification information and documents. This can include identity documents, proof of address, information about age or other details needed to confirm that an account is being used appropriately. We may review information for account security, fraud prevention, responsible access and compliance purposes.
Payment and transaction records
We may handle information about deposits, withdrawals, purchases, account balances, transaction history and payment status. Payment providers may process payment details on our behalf. We may receive confirmation or limited payment information from those providers without receiving or storing every payment detail entered by a player. Transaction records help us process activity, answer queries, investigate unusual transactions and meet record-keeping obligations.
Device, usage and cookie data
When a player visits or uses the website, we may collect technical and usage information such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links selected, session times and error information. We may also use cookies and similar technologies to remember preferences, keep the website functioning, understand general website usage and support security.
How we use information
We use personal information for purposes connected with providing and managing the Free Spin Casino service. The main purposes may include the following:
- Creating, maintaining and administering a player account.
- Processing account activity, payments, withdrawals and other transactions.
- Confirming identity, age, account ownership and the accuracy of information provided.
- Carrying out verification, security, anti-fraud and anti-money-laundering checks where required.
- Detecting suspicious, unauthorised, abusive or otherwise irregular activity and protecting players, the website and our service providers.
- Providing customer support, responding to questions and handling complaints or requests.
- Sending service messages about an account, transactions, security, changes to the website or other information needed to provide the service.
- Understanding website performance, fixing technical problems and improving features, content and usability.
- Managing marketing communications where a player has provided consent or where communications are otherwise permitted.
- Meeting applicable legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations.
We may combine information from different interactions to keep account records accurate, identify security concerns and provide a consistent service. We do not use personal information for purposes that are unrelated to the operation, protection or improvement of the service unless the player is informed or the use is otherwise permitted.
Sharing information and keeping it secure
Free Spin Casino may share personal information where this is reasonably necessary to provide the service, protect users or meet an obligation. This may include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, security and fraud-prevention services, customer support tools, professional advisers and other suppliers that help operate the website. These parties should only receive information relevant to their role and are expected to handle it appropriately.
Information may also be disclosed where necessary to protect the rights, safety, property or security of Free Spin Casino, its players or another person; to investigate suspected fraud or misuse; to enforce applicable terms; or to respond to a lawful request. If the business or part of its service changes ownership or structure, information may be transferred as part of that change, subject to appropriate protections.
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, internet transmission or electronic storage system can be guaranteed to be completely secure. Players should keep account credentials private, use suitable device security and contact support promptly if they suspect unauthorised access.
Some service providers may handle information from locations outside Australia. Where this occurs, reasonable steps are taken to support the protection of personal information and to use providers that are suitable for the relevant service. The location and involvement of providers may change as the website and its technical services develop.
Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when a website is visited. Free Spin Casino may use essential cookies to support account functions, security, navigation and session management. Other cookies may help remember settings, measure website performance, understand how pages are used or support relevant communications. Cookie information may be linked with account or device information where this is necessary for the relevant purpose.
Players can manage, block or delete cookies through their browser settings. If essential cookies are disabled, some account features, security functions or parts of the website may not work as intended. Browser settings differ, so players should review the help information for their chosen browser or device. Changing cookie preferences does not necessarily remove information already collected for lawful operational, security or record-keeping purposes.
Retention, privacy rights and contact
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute management and business records. Some records must be kept for a period required by law even after a player closes an account. The length of time depends on the type of record and the applicable requirement. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with our retention procedures.
Requests about personal information
Subject to applicable requirements and reasonable identity checks, players may ask us to access the personal information we hold about them, request correction of information that is inaccurate or incomplete, or ask for deletion of their information. Players may also withdraw consent to marketing communications at any time. To exercise these rights or ask a privacy question, email support@freespincasino.best. Please describe the request clearly and provide enough information for us to identify the relevant account without sending unnecessary sensitive information.
A request to delete information or withdraw marketing consent may not affect information that we are required or permitted to retain, including records needed for legal, security, fraud-prevention, dispute-resolution or transaction purposes. Withdrawing marketing consent does not stop essential service messages about an account, transactions, security or important changes. We will consider each request and explain where a request cannot be completed in full.
Changes to this policy
This Privacy Policy may be updated when our services, technologies, suppliers or information-handling practices change. The latest version will be made available on the website. Players should review this page from time to time, particularly before providing new information or continuing to use the service after a material update. If a change requires specific notice or consent, it will be handled in the manner required for that change.
